Effect of Conscientiousness and COVID-19-Induced Job Stress on Organizational Citizenship Behavior Among Healthcare Professionals

DOI: https://doi.org/10.15826/csp.2024.8.4.311

Abstract

Drawing upon the tenets of trait activation theory, the present study aimed to explore the moderating effect of COVID-19-induced job stress on the association between conscientiousness and organizational citizenship behavior (OCB) among healthcare professionals. Data for the study were collected from 379 healthcare professionals in India through a systematic random sampling technique. The results revealed a positive impact of conscientiousness on OCB. Moreover, COVID-19-induced stress negatively moderated the relationship between conscientiousness and OCB. The study findings have, thus, contributed to the budding research stream on the consequences of global pandemics on social institutions and individuals in general and extended the validity of trait activation theory assumptions in particular. The study provides valuable practical insights that may assist authorities in devising policies that could help encourage employees to display more of these pro-social behaviors in times of natural calamities when such behaviors are of utmost necessity.

Author Biographies

Shayista Majeed, University of Kashmir, Srinagar, India

Shayista Majeed, PhD, recently completed her assignment as a Research Assistant for the UK–India Trade Project undertaken jointly by King’s College London, UK, and IIM Bangalore, India. She has recently received her PhD from the Department of Commerce, University of Kashmir, Srinagar, India, in the area of HRM & OB. Her research interests include topics related to personality development, organizational citizenship behavior, organizational justice, organizational commitment, and innovation management. Her research has been published in journals such as the Global Knowledge, Memory and Communication, International Journal of Innovation Science, and the South Asian Journal of Human Resources Management, etc.

Sabiya Mufti, University of Kashmir, Srinagar, India

Sabiya Mufti, PhD, is an Associate Professor at the Department of Commerce, University of Kashmir, Srinagar, India. With a major specialization in human resource management and organizational behavior, she has been involved in teaching and research for the past 15 years. Her articles have been published in national and international journals, including FIIB Business Review, Global Knowledge, Memory and Communication, IIM Kozhikode Society & Management Review, and International Journal of Innovation Science. She has presented papers at various conferences and attended several programs/workshops, as well as FDPs on Research Methodology at the national and international level.

Sabzar Ahmad Peerzadah, University of Kashmir, Srinagar, India

Sabzar Ahmad Peerzadah, PhD, received his doctoral degree in the area of OB & HRM from the University of Kashmir, Srinagar, India. He has recently completed his work as a Research Assistant for the UK–India Trade Project undertaken jointly by King’s College London, UK, and IIM Bangalore, India. His research interests include topics related to leadership, creativity, innovation behavior, organizational citizenship behavior, and empowerment. His research has been published in journals such as the Academy of Management Learning and Education, International Journal of Innovation Management, Global Knowledge, Memory and Communication, Journal of Innovation Management, International Journal of Innovation Science, and WORK, etc.

Nazir Ahmed Nazir, University of Kashmir, Srinagar, India

Nazir Ahmed Nazir, PhD, is a Professor at the Department of Commerce, University of Kashmir, Srinagar, India. He has been involved in teaching and research for the past 30 years. He has published more than 50 papers in national and international journals, including Vikalpa, Vision: The Journal of Business Perspective, Psychology, and Developing Societies, Journal of Economics and Administrative Sciences, FIIB Business Review, Global Knowledge, Memory and Communication, Indian Journal of Industrial Relations, International Journal of Organizational Analysis, etc.

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Published
2024-12-28
How to Cite
Majeed, S., Mufti, S., Peerzadah, S., & Nazir, N. (2024). Effect of Conscientiousness and COVID-19-Induced Job Stress on Organizational Citizenship Behavior Among Healthcare Professionals. Changing Societies & Personalities, 8(4), 1034–1056. doi:10.15826/csp.2024.8.4.311
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Vol. 8, No. 4 (2024)
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