Public Trust and Perception of Justice in Law Enforcement in Kazakhstan

Abstract

The study provides an overview of the Just Kazakhstan program, initiated in the aftermath of the 2022 January events, providing insights into how government initiatives aimed at promoting fairness can potentially positively impact trust in law enforcement, which has been tested by domestic turmoil. Public trust in law enforcement agencies is a critical issue; however, key factors influencing this trust remain underexplored. The authors argue that, beyond traditional determinants like procedural justice and performance, the perception of society as mostly just plays a significant role in shaping individuals’ trust in public institutions, including law enforcement. To test this theory, the authors employ ordinary least squares (OLS) regression analysis on data from a survey of Kazakhstani citizens, using separate models to analyze the effect of perceived justice alongside control variables based on procedural justice, social capital, and performance theories. The findings reveal a statistically significant relationship between perceptions of societal justice and trust in law enforcement, supporting both the authors’ theory and prior literature. This research suggests that perceptions of fairness and equal application of the law are key factors in fostering public trust, even for individuals without direct contact with law enforcement. This research complements existing studies on public trust by highlighting the broader societal perceptions that influence trust in institutions.

Author Biographies

Kuanysh Sailau, Institute of Philosophy, Political Science and Religious Studies, Almaty

Kuanysh Sailau is a Research Fellow at the Center for Digital Social Sciences and Humanities. He holds a degree of Master of Arts in Political Science and International Relations from Nazarbayev University. Kuanysh previously worked as an expert at the Department for Electoral Studies of the Kazakhstan Institute for Strategic Studies. He currently participates in research programs funded by the Committee of Sciences of the Ministry of Science and Higher Education of Kazakhstan. He has a number of articles published in Kazakhstani journals. Research interests: voting behavior, national identity, trends in social development in Kazakhstan.

Makpal Dabyltayeva, Kazakh National Women’s Teacher Training University, Almaty

Makpal Dabyltayeva is a Senior Lecturer at the Department of Social and Humanitarian Disciplines, Kazakh National Women’s Teacher Training University. She has more than ten years of teaching and research experience in sociology and social work. Her academic interests include social policy, social work, social justice, institutional trust, digitalization of society, gender studies and the sociology of youth. She has authored and co-authored a number of scholarly publications on issues of gender studies, youth development, and trust in law enforcement institutions. Dr. Dabyltayeva actively participates in international conferences and academic projects, contributing to the advancement of social sciences in Kazakhstan. She also supervises student research projects and mentors the participants of social work olympiads.

Assem Ibraimova, Institute of Philosophy, Political Science and Religious Studies, Almaty

Assem Ibraimova is a Senior Researcher at the Center for Digital Social Sciences and Humanities. She holds a master’s degree in philosophy from the Al-Farabi Kazakh National University, and has completed her doctorate studies. Assem has worked at the Institute of Philosophy, Political Science and Religious studies for over 10 years. Over this period, she has participated in a variety of research projects funded by the Committee of Science. Research interests: institutional development, trust, justice, youth politics, human capital in Kazakhstan.

Yermek Toktarov, Institute of Philosophy, Political Science and Religious Studies, Almaty

Dr. Toktarov is the Deputy General Director for Strategic Development at the Institute of Philosophy, Political Science, and Religious Studies. He specializes in political science, with a particular focus on nation building in Kazakhstan and the societal impact of digitalization. Dr. Toktarov is the author of more than 20 academic publications and has presented his research at major international forums, including the World Congress of Political Science. A member of the International Political Science Association (IPSA), he actively fosters international research collaboration and contributes to the advancement of social sciences in Kazakhstan. Research interests: public policy, political sociology, and digital social science.

References


  • Barnes, T. D., Beaulieu, E., & Saxton, G. W. (2018). Restoring trust in the police: Why female officers reduce suspicions of corruption. Governance, 31(1), 143–161. https://doi.org/10.1111/gove.12281

  • Bartkowiak-Theron, I. (2011). Community engagement and public trust in the police: A ‘pragmatic’ view on police and community relationships and liaison schemes. Australasian Policing, 3(2), 31–34.

  • Bekmagambetov, A., Wagner, K. M., Gainous, J., Sabitov, Z., Rodionov, A., & Gabdulina, B. (2018). Critical social media information flows: Political trust and protest behaviour among Kazakhstani college students. Central Asian Survey, 37(4), 526– 545. https://doi.org/10.1080/02634937.2018.1479374

  • Berthelot, E., McNeal, B., & Baldwin, J. (2018). Relationships between agency-specific contact, victimization type, and trust and confidence in the police and courts. American Journal of Criminal Justice, 43(4), 768–791. https://doi.org/10.1007/s12103-018-9434-x

  • Boateng, F. D. (2016). Neighborhood-level effects on trust in the police: A multilevel analysis. International Criminal Justice Review, 26(3), 217–236. https://doi.org/10.1177/1057567716630792

  • Bouckaert, G., Van de Walle, S., Maddens, B., & Kampen, J. (2002). Identity vs performance: An overview of theories explaining trust in government (Report). KU Leuven; Instituut voor de Overheid. https://soc.kuleuven.be/io/english/research/publication/report-identity-vs-performance-an-overview-of-theories-explaining-trust-in-government

  • Bradford, B., & Jackson, J. (2010). Trust and confidence in the police: A conceptual review. SSRN. https://doi.org/10.2139/ssrn.1684508

  • Cao, L. (2015). Differentiating confidence in the police, trust in the police, and satisfaction with the police. Policing: An International Journal, 38(2), 239–249. https://doi.org/10.1108/PIJPSM-12-2014-0127

  • Cao, L., Lai, Y.-L., & Zhao, R. (2012). Shades of blue: Confidence in the police in the world. Journal of Criminal Justice, 40(1), 40–49. https://doi.org/10.1016/j.jcrimjus.2011.11.006

  • Coleman, J. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94(Suppl.), S95–S120. https://doi.org/10.1086/228943

  • Donner, C., Maskaly, J., Fridell, L., & Jennings, W. (2015). Policing and procedural justice: A state-of-the-art-review. Policing An International Journal, 38(1), 153–172. https://doi.org/10.1108/PIJPSM-12-2014-0129

  • Engel, R. S., Corsaro, N., Isaza, G. T., & McManus, H. D. (2022). Assessing the impact of de-escalation training on police behavior: Reducing police use of force in the Louisville, KY Metro Police Department. Criminology & Public Policy, 21(2), 199–233. https://doi.org/10.1111/1745-9133.12574

  • Farren, D., Hough, M., Murray, K., & McVie, S. (2018). Trust in the police and police legitimacy through the eyes of teenagers. In S. Roché & M. Hough (Eds.), Minority youth and social integration (pp. 167–192). Springer. https://doi.org/10.1007/978-3-319-89462-1_7

  • Gau, J. M. (2014). Procedural justice and police legitimacy: A test of measurement and structure. American Journal of Criminal Justice, 39(2), 187–205. https://doi.org/10.1007/s12103-013-9220-8

  • Gau, J. M., Corsaro, N., Stewart, E. A., & Brunson, R. K. (2012). Examining macro-level impacts on procedural justice and police legitimacy. Journal of Criminal Justice, 40(4), 333–343. https://doi.org/10.1016/j.jcrimjus.2012.05.002

  • Goldsmith, A. (2005). Police reform and the problem of trust. Theoretical Criminology, 9(4), 443–470. https://doi.org/10.1177/1362480605057727

  • Greenberg, J., & Tyler, T. R. (1987). Why procedural justice in organizations? Social Justice Research, 1(2), 127–142. https://doi.org/10.1007/BF01048012

  • Han, Z., Sun, I. Y., & Hu, R. (2017). Social trust, neighborhood cohesion, and public trust in the police in China. Policing: An International Journal, 40(2), 380–394. https://doi.org/10.1108/PIJPSM-06-2016-0096

  • Hauser, O. P., & Norton, M. I. (2017). (Mis)perceptions of inequality. Current Opinion in Psychology, 18, 21–25. https://doi.org/10.1016/j.copsyc.2017.07.024

  • Hough, M., Jackson, J., & Bradford, B. (2013). Legitimacy, trust, and compliance: An empirical test of procedural justice theory using the European social survey. In J. Tankebe & A. Liebling (Eds.), Legitimacy and criminal justice: An international exploration (pp. 326–352). Oxford University Press. https://doi.org/10.1093/acprof:oso/9780198701996.003.0017

  • Houston, D. J., & Harding, L. H. (2013). Public trust in government administrators: Explaining citizen perceptions of trustworthiness and competence. Public Integrity, 16(1), 53–76. https://doi.org/10.2753/PIN1099-9922160103

  • Jacob, H. (1971). Black and white perceptions of justice in the city. Law & Society Review, 6(1), 68–89. https://doi.org/10.2307/3052913

  • Jang, H., Joo, H.-J., & Zhao, J. (2010). Determinants of public confidence in police: An international perspective. Journal of Criminal Justice, 38(1), 57–68. https://doi.org/10.1016/j.jcrimjus.2009.11.008

  • Junisbai, A., & Junisbai, B. (2019, February 7). Institutional trust in Kazakhstan versus Kyrgyzstan: How divergent trajectories matter (Policy memo 573). PONARS Eurasia. https://www.ponarseurasia.org/institutional-trust-in-kazakhstan-versus-kyrgyzstan-how-divergent-trajectories-matter/

  • Kääriäinen, J., & Sirén, R. (2011). Trust in the police, generalized trust and reporting crime. European Journal of Criminology, 8(1), 65–81. https://doi.org/10.1177/1477370810376562

  • Kalyal, H., & Grabarski, M. K. (2021). “A change would do you good”: How HR practices can promote change-championing behaviour in police organizations. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l’Administration, 38(2), 162–176. https://doi.org/10.1002/cjas.1592

  • Knell, M., & Stix, H. (2017). Perceptions of inequality (Working Paper 216). Oesterreichische Nationalbank. https://www.oenb.at/en/Publications/Economics/Working-Papers/2017/working-paper-216.html

  • Korsunava, V., & Sokolov, B. (2023). Online surveys in non-democratic contexts: Evidence from Russia. SocArXiv. https://doi.org/10.31235/osf.io/s79ek

  • Kudaibergenova, D. T., & Laruelle, M. (2022). Making sense of the January 2022 protests in Kazakhstan: Failing legitimacy, culture of protests, and elite readjustments. Post-Soviet Affairs, 38(6), 441–459. https://doi.org/10.1080/1060586X.2022.2077060

  • Kuran, T. (1997). Private truths, public lies: The social consequences of preference falsification. Harvard University Press.

  • Lacks, R. D., & Gordon, J. A. (2005). Adults and adolescents: The same or different? Exploring police trust in an inner-city, adolescent population. Criminal Justice Studies, 18(3), 271–280. https://doi.org/10.1080/14786010500287461

  • Larsen, J. E., & Blair, J. P. (2009). The importance of police performance as a determinant of satisfaction with police. American Journal of Economics and Business Administration, 1(1), 1–10. https://doi.org/10.3844/ajebasp.2009.1.10

  • Luhmann, N. (1983). Legitimation durch Verfahren [Legitimation through procedure]. Suhrkamp.

  • Macdonald, J., & Stokes, R. J. (2006). Race, social capital, and trust in the police. Urban Affairs Review, 41(3), 358–375. https://doi.org/10.1177/1078087405281707

  • MacQueen, S., & Bradford, B. (2015). Enhancing public trust and police legitimacy during road traffic encounters: Results from a randomised controlled trial in Scotland. Journal of Experimental Criminology, 11(3), 419–443. https://doi.org/10.1007/s11292-015-9240-0

  • Mazerolle, L., Bennett, S., Davis, J., Sargeant, E., & Manning, M. (2013). Procedural justice and police legitimacy: A systematic review of the research evidence. Journal of Experimental Criminology, 9(3), 245–274. https://doi.org/10.1007/s11292-013-9175-2

  • Murphy, K. (2013). Policing at the margins: Fostering trust and cooperation among ethnic minority groups. Journal of Policing, Intelligence and Counter Terrorism, 8(2), 184–199. https://doi.org/10.1080/18335330.2013.821733

  • Murphy, K., Mazerolle, L., & Bennett, S. (2014). Promoting trust in police: Findings from a randomised experimental field trial of procedural justice policing. Policing and Society, 24(4), 405–424. https://doi.org/10.1080/10439463.2013.862246

  • Murray, K., McVie, S., Farren, D., Herlitz, L., Hough, M., & Norris, P. (2021). Procedural justice, compliance with the law and police stop-and-search: A study of young people in England and Scotland. Policing and Society, 31(3), 263–282. https://doi.org/10.1080/10439463.2020.1711756

  • Newton, K. (2001). Trust, social capital, civil society, and democracy. International Political Science Review, 22(2), 201–214.

  • Nix, J., Wolfe, S. E., Rojek, J., & Kaminski, R. J. (2015). Trust in the police: The influence of procedural justice and perceived collective efficacy. Crime & Delinquency, 61(4), 610–640. https://doi.org/10.1177/0011128714530548

  • Noelle-Neumann, E. (1993). The spiral of silence: Public opinion—our social skin (2nd ed.). University of Chicago Press. (Originally published in German 1980)

  • O merakh po realizatsii predvybornoi programmy Prezidenta Respubliki Kazakhstan “Spravedlivyi Kazakhstan—dlia vsekh i dlia kazhdogo. Seichas i navsegda” [On measures to implement the election program of the President of the Republic of Kazakhstan “Just Kazakhstan—For All of Us and For Each of Us. Now and Forever”]. (2022, November 26). Decree of the President of the Republic of Kazakhstan No. 2. https://adilet.zan.kz/rus/docs/U2200000002

  • Panditharatne, S., Chant, L., Sibley, C. G., & Osborne, D. (2021). At the intersection of disadvantage: Socioeconomic status heightens ethnic group differences in trust in the police. Race and Justice, 11(2), 160–182. https://doi.org/10.1177/2153368718796119

  • Putnam, R. D. (2000). Bowling alone: The collapse and revival of American community. Simon & Schuster.

  • Qūqyq qorğau qyzmetı turaly [On law enforcement service]. (2011, January 6). The Law of the Republic of Kazakhstan No. 380-IV. https://adilet.zan.kz/eng/docs/Z1100000380

  • Remarks by President Kassym-Jomart Tokayev at the second meeting of the National Kurultai “Just Kazakhstan—Fair Citizen”—Official website of the President of the Republic of Kazakhstan. (n.d.). Official website of the President of the Republic of Kazakhstan. https://www.akorda.kz/en/remarks-by-president-kassym-jomart-tokayev-at-the-second-meeting-of-the-national-kurultaijust-kazakhstan-responsible-citizen-1752616

  • Ren, L., Cao, L., Lovrich, N., & Gaffney, M. (2005). Linking confidence in the police with the performance of the police: Community policing can make a difference. Journal of Criminal Justice, 33(1), 55–66. https://doi.org/10.1016/j.jcrimjus.2004.10.003

  • Roberts, J. V. (1992). Public opinion, crime, and criminal justice. Crime and Justice, 16, 99–180. https://doi.org/10.1086/449205

  • Roché, S., & Hough, M. (Eds.). (2018). Minority youth and social integration: The ISRD-3 study in Europe and the US. Springer. https://doi.org/10.1007/978-3-319-89462-1

  • Rothstein, B., & Stolle, D. (2002, August 31–September 3). How political institutions create and destroy social capital: An institutional theory of generalized trust [Paper presentation]. American Political Science Association 98th Annual Meeting, Boston, MA, United States.

  • Rothstein, B., & Stolle, D. (2008). The state and social capital: an institutional theory of generalized trust. Comparative Politics, 40(4), 441–459. https://doi.org/10.5129/001041508X12911362383354

  • Sargeant, E., Murphy, K., & Cherney, A. (2013). Ethnicity, trust and cooperation with police: Testing the dominance of the process-based model. European Journal of Criminology, 11(4), 500–524. https://doi.org/10.1177/1477370813511386

  • Saulnier, A., Sanders, C., Lahay, R., Krupp, D., Lindsay, S., Couture-Carron, A., & Burke, K. (2020). Evaluation of the DRPS BWC pilot project (Report). Durham Regional Police Service.

  • Solum, L. B. (2004). Procedural justice. Southern California Law Review, 78(1), 181–321.

  • Sun, I., Hu, R., & Wu, Y. (2012). Social capital, political participation, and trust in the police in urban China. Australian and New Zealand Journal of Criminology, 45(1), 87–105. https://doi.org/10.1177/0004865811431329

  • Sunshine, J., & Tyler, T. R. (2003). The role of procedural justice and legitimacy in shaping public support for policing. Law & Society Review, 37(3), 513–548.

  • Tyler, T. R. (1989). The psychology of procedural justice: A test of the group-value model. Journal of Personality and Social Psychology, 57(5), 830–838. https://doi.org/10.1037/0022-3514.57.5.830

  • Tyler, T. R. (2001). Public trust and confidence in legal authorities: What do majority and minority group members want from the law and legal institutions? Behavioral Sciences & the Law, 19(2), 215–235. https://doi.org/10.1002/bsl.438

  • Tyler, T. R. (2005). Policing in Black and White: Ethnic group differences in trust and confidence in the police. Police Quarterly, 8(3), 322–342. https://doi.org/10.1177/1098611104271105

  • Tyler, T. R. (2006). Why people obey the law. Princeton University Press.

  • Tyler, T. R., & Blader, S. L. (2000). Cooperation in groups: Procedural justice, social identity, and behavioral engagement. Routledge. https://doi.org/10.4324/9780203782842

  • Tyler, T. R., & Rasinski, K. (1991). Procedural justice, institutional legitimacy, and the acceptance of unpopular U.S. Supreme Court decisions: A reply to Gibson. Law & Society Review, 25(3), 621–630. https://doi.org/10.2307/3053729

  • Uslaner, E. M. (2000). Producing and consuming trust. Political Science Quarterly, 115(4), 569–590. https://doi.org/10.2307/2657610

  • Uslaner, E. M., & Brown, M. (2005). Inequality, trust, and civic engagement. American Politics Research, 33(6), 868–894. https://doi.org/10.1177/1532673X04271903

  • Van Craen, M. (2012). Determinants of ethnic minority confidence in the police. Journal of Ethnic and Migration Studies, 38(7), 1029–1047. https://doi.org/10.1080/1369183X.2012.681447

  • Van Craen, M. (2013). Explaining majority and minority trust in the police. Justice Quarterly, 30(6), 1042–1067. https://doi.org/10.1080/07418825.2011.649295

  • Van Heuvelen, T. (2017). Unequal views of inequality: Cross-national support for redistribution 1985–2011. Social Science Research, 64, 43–66. https://doi.org/10.1016/j.ssresearch.2016.10.010

  • Walters, G. D., & Bolger, P. C. (2019). Procedural justice perceptions, legitimacy beliefs, and compliance with the law: A meta-analysis. Journal of Experimental Criminology, 15(3), 341–372. https://doi.org/10.1007/s11292-018-9338-2

  • Weisburd, D., Davis, M., & Gill, C. (2015). Increasing collective efficacy and social capital at crime hot spots: New crime control tools for police. Policing: A Journal of Policy and Practice, 9(3), 265–274. https://doi.org/10.1093/police/pav019

  • Wolfe, S. E., Nix, J., Kaminski, R., & Rojek, J. (2016). Is the effect of procedural justice on police legitimacy invariant? Testing the generality of procedural justice and competing antecedents of legitimacy. Journal of Quantitative Criminology, 32(2), 253– 282. https://doi.org/10.1007/s10940-015-9263-8

  • Wu, Y., Sun, I. Y., & Triplett, R. A. (2009). Race, class or neighborhood context: Which matters more in measuring satisfaction with police? Justice Quarterly, 26(1), 125–156. https://doi.org/10.1080/07418820802119950

  • Zhunussova, A. K. (2022). Institutsional’noe doverie v Kazakhstane: Regional’nye osobennosti [Institutional trust in Kazakhstan: Regional specifics]. Journal of Philosophy, Culture and Political Science, 79(1), 74–87.

Published
2025-10-10
How to Cite
Sailau, K., Dabyltayeva, M., Ibraimova, A., & Toktarov, Y. (2025). Public Trust and Perception of Justice in Law Enforcement in Kazakhstan. Changing Societies & Personalities, 9(3), 682-705. doi:10.15826/csp.2025.9.3.348
Section
Articles